FAQs

Frequently asked questions regarding ordering, shipping and account maintenance.

How do I Open a New Customer Account with Brasseler USA?
Thank you for your interest in opening a new Customer Account with Brasseler USA.  Once you have opened a customer account you can place telephone orders,...
Sat, Aug 5, 2017 at 10:34 AM
Opening an Online Shopping Account with Brasseler USA
Brasseler USA has an online store where you can buy nearly any dental instrument we make. In order to shop online, you must create an online account for bil...
Wed, Aug 23, 2017 at 11:04 AM
Forgot password or Account is locked out to my Online Shopping Account
Recovering a lost or forgotten password Got to shop.brasselerusa.com/sigin and then click on “Forgot Password” and the pop-up screen will display. Enter...
Fri, Oct 27, 2017 at 2:48 PM
Can I pay my invoices/bills online?
This feature is not yet available, but we are still in the process of enhancing our online shop. In the meantime, to pay invoices, please call our Credit...
Wed, Aug 16, 2017 at 3:32 PM
What are my options for shipping methods?
During ‘Checkout’ you have an option to change the shipping method. Here are the shipping options: * Ground Shipping (G) –Standard      4-5 busines...
Fri, Aug 4, 2017 at 10:38 PM
How do I update my Billing or Shipping address?
The billing or shipping address cannot be updated by logging in through your online account for security reasons. Please call our customer service team 1-80...
Fri, Aug 4, 2017 at 10:41 PM
Can I ship my order to a different location?
Yes, During ‘Checkout’ process, please select ‘Create a New Shipping Address’ from the drop down menu and fill out the new shipping information.
Fri, Aug 4, 2017 at 10:48 PM
Return Requests (RMA Label)
Return requests can be done by logging onto your web account. Click on 'My Account', then 'Order History' or 'Invoice History'...
Tue, May 29, 2018 at 4:54 PM
Order History and Invoice History
Once an order is shipped out, the information will transfer to 'Invoice History' so please check 'Invoice History' for your order histor...
Wed, Aug 16, 2017 at 3:30 PM
What is a PO # and what should I do if I don't have one
 A PO or Purchase Order Number may be required by your internal accounting department prior to placing product orders. If your company requires a PO # prior...
Tue, Mar 31, 2015 at 10:30 AM