Frequently asked questions regarding ordering, shipping and account maintenance.

How do I Open a New Customer Account with Brasseler USA?
Thank you for your interest in opening a new Customer Account with Brasseler USA.  Once you have opened a customer account you can place telephone orders, ...
Fri, May 12, 2023 at 11:28 AM
Opening an Online Shopping Account with Brasseler USA
Brasseler USA has an online store where you can buy nearly any dental instrument we make. In order to shop online, you must create an online account for bil...
Fri, May 12, 2023 at 11:29 AM
Forgot password or Account is locked out to my Online Shopping Account
Recovering a lost or forgotten password Go to https://shop.brasselerusa.com/MyAccount/SignIn and then click on “Forgot Password” and the pop-up screen w...
Fri, May 12, 2023 at 11:31 AM
Can I pay my invoices/bills online?
To PAY outstanding invoices, please sign in and click the arrow next to the web account, ex. ‘Hi John  '  Find ‘My Invoices' and then ‘Pay Invoices’...
Mon, May 15, 2023 at 9:39 AM
What are my options for shipping methods?
During ‘Checkout’ you have an option to change the shipping method. Here are the shipping options: * Ground Shipping (G) –Standard      4-5 busines...
Mon, May 15, 2023 at 9:54 AM
How do I update my Billing or Shipping address?
The billing or shipping address cannot be updated by logging in through your online account for security reasons. Please call our customer service team 1-80...
Fri, Aug 4, 2017 at 10:41 PM
Can I ship my order to a different location?
Yes, During ‘Checkout’ process, please select ‘Create a New Shipping Address’ from the drop down menu and fill out the new shipping information.
Fri, Aug 4, 2017 at 10:48 PM
Return Requests (RMA Label)
Here are the steps to request an RMA label on our website: Log in Click the arrow next to the web account, ex. ‘Hi John  . Find ‘MY Orders’ and then ...
Wed, May 10, 2023 at 12:07 PM
How to find 'My Orders' and 'My Invoices'
Log in Click the arrow next to the web account, ex. ‘Hi John  . Find ‘MY Orders’ and then select ‘Order History’, 'Saved Orders', 'Order Appr...
Thu, May 18, 2023 at 10:31 AM
What is a PO # and what should I do if I don't have one
 A PO or Purchase Order Number may be required by your internal accounting department prior to placing product orders. If your company requires a PO # prior...
Tue, Mar 31, 2015 at 10:30 AM