1 13000001783 2017-02-02T09:05:59-05:00 13000005970 false General Information 1 2017-02-02T09:05:59-05:00 1 1 2017-02-06T09:05:56-05:00 0 2 To begin your repair order you can visit our Service & Repair page or contact our Handpiece Customer Service at 1-800-841-4522 x4676. In order to obtain your Repair ID Number to track your repair you will need: 1. Your account number/office phone number 2. Model name and complete 8 digit serial number for each handpiece 3. Complete description of the problem for each handpiece 4. A valid email address to receive your UPS LABEL 5. Any other pertinent information; e.g., return address, credit card info, etc. Once you receive your Repair ID Number you will need send your handpiece(s) to Brasseler USA Repair Dept using these instructions. 1. Sterilize each piece of equipment according to the operation manual. 2. Pack equipment in sturdy box with plenty of padding to handle shipping to our facility. (DO NOT package equipment in paper or bubble envelopes). 3. Place repair ID Number or office information inside the box in case the outer shipping label becomes damaged. 4. Use the provided shipping label to ship equipment to Brasseler USA for repair. All equipment sent in to our repair department without prior notice are subject to standard evaluation and will be repaired automatically to the manufacturers standards. To request a quote, update on a repair or other inquiries contact our Handpiece Customer Service at 1-800-841-4522 x4676. If you found this article helpful, give it a Thumbs Up below. If you have any suggestions on how we can improve this article please send your comments to Support@BrasselerUSA.com. <p>To begin your repair order you can visit our <a href="http://brasselerusadental.com/service-repair/" target="_blank"><strong>Service &amp; Repair</strong></a> page or contact our Handpiece Customer Service at 1-800-841-4522 x4676.</p><p><br></p><p>In order to obtain your Repair ID Number to track your repair you will need:</p><p>1. Your account number/office phone number</p><p>2. Model name and complete 8 digit serial number for each handpiece</p><p>3. Complete description of the problem for each handpiece</p><p>4. A valid email address to receive your UPS LABEL</p><p>5. Any other pertinent information; e.g., return address, credit card info, etc.</p><p><br></p><p>Once you receive your Repair ID Number you will need send your handpiece(s) to Brasseler USA Repair Dept using these instructions.</p><p>1. Sterilize each piece of equipment according to the operation manual.</p><p>2. Pack equipment in sturdy box with plenty of padding to handle shipping to our facility. (DO NOT package equipment in paper or bubble envelopes).</p><p>3. Place repair ID Number or office information inside the box in case the outer shipping label becomes damaged.</p><p>4. Use the provided shipping label to ship equipment to Brasseler USA for repair.</p><p><br></p><p>All equipment sent in to our repair department without prior notice are subject to standard evaluation and will be repaired automatically to the manufacturers standards.</p><p>To request a quote, update on a repair or other inquiries contact our Handpiece Customer Service at 1-800-841-4522 x4676.</p><p><br></p><p>If you found this article helpful, give it a <u>T</u><u>humbs Up</u> below. If you have any suggestions on how we can improve this article please send your comments to <a href="mailto:Support@BrasselerUSA.com">Support@BrasselerUSA.com</a>.</p><p><br></p> 13000005970 698 13000027046 2017-04-12T10:59:54-04:00 5007207875 1 2 0 2 Handpiece Repair Process 2017-02-21T09:12:13-05:00 5007207875 1 2015-12-02T16:59:36-05:00 0 1 Brasseler USA provides warranties on our handpiece products against defects in materials and workmanship that range from 6 months to 3 years based on the individual item and date of original invoice. Please contact your Brasseler representative to verify that your product is still covered by a warranty. Types of Warranties Manufacturers Warranty: A manufacturers warranty covers handpieces that require service and are still within their predetermined warranty period. There will be no charge to the customer for the cost of labor, parts or shipping. The product is subject to evaluation to determine cause of failure and if product was misused or neglected. Date of handpiece purchase will also be verified to determine and validate the warranty. Repair Warranty: A repair warranty covers repairs performed by Brasseler Technicians with genuine Brasseler components. Under most conditions, customer will not be charged for cost of parts, labor or shipping. Paid Repairs: A paid repair is for items outside of the manufacturers warranty period and is not covered by a repair warranty. Standard fees will be charged for parts, labor and shipping. Once the repair complete, the equipment will receive a Repair Warranty for a period based on the type of equipment repaired. Evaluation Fee: A non-negotiable $35.00 evaluation fee will be charged to customers for each handpieces evaluated that is outside of a warranty period. This fee will be put toward the labor cost for most approved repairs. To begin your repair request, click here to fill out the Service & Repair Form or call 800.841.4522, ext. 4675 to reach Brasseler USA Handpiece Customer Service. If you found this article helpful, give it a Thumbs Up below. If you have any suggestions on how we can improve this article please send your comments to Support@BrasselerUSA.com. <p>Brasseler USA provides warranties on our handpiece products against defects in materials and workmanship that range from 6 months to 3 years based on the individual item and date of original invoice. Please contact your Brasseler representative to verify that your product is still covered by a warranty.</p><p><strong><u><br></u></strong></p><p><strong><u>Types of Warranties</u></strong></p><p><br><strong>Manufacturers Warranty:</strong> A manufacturers warranty covers handpieces that require service and are still within their predetermined warranty period. There will be no charge to the customer for the cost of labor, parts or shipping. The product is subject to evaluation to determine cause of failure and if product was misused or neglected. Date of handpiece purchase will also be verified to determine and validate the warranty.</p><p><br></p><p><strong>Repair Warranty:</strong> A repair warranty covers repairs performed by Brasseler Technicians with genuine Brasseler components. Under most conditions, customer will not be charged for cost of parts, labor or shipping.</p><p><br></p><p><strong>Paid Repairs:</strong> A paid repair is for items outside of the manufacturers warranty period and is not covered by a repair warranty. Standard fees will be charged for parts, labor and shipping. Once the repair complete, the equipment will receive a Repair Warranty for a period based on the type of equipment repaired.</p><p><br></p><p><u>Evaluation Fee:</u> A non-negotiable $35.00 evaluation fee will be charged to customers for each handpieces evaluated that is outside of a warranty period. This fee will be put toward the labor cost for most approved repairs.<br><br>To begin your repair request, <a href="http://brasselerusadental.com/service-repair/" target="_blank"><strong>click here</strong></a> to fill out the Service &amp; Repair Form or call 800.841.4522, ext. 4675 to reach Brasseler USA Handpiece Customer Service.</p><p><br></p><div rel="clipboard_data">If you found this article helpful, give it a<span> </span><u>T</u><u>humbs Up</u><span> </span>below. If you have any suggestions on how we can improve this article please send your comments to<span> </span><a href="mailto:Support@BrasselerUSA.com">Support@BrasselerUSA.com</a>.</div><p><br></p><p id="servicerepair_instructions_header"><br></p> 13000005970 347 5000688868 2017-04-12T11:00:14-04:00 5007207875 2 2 0 1 Handpiece Warranty Information 2017-02-21T09:12:13-05:00 5005637859 1 2017-02-02T10:01:49-05:00 1 0 You can find most of our handpiece operation manuals on our Operation Manuals page. If you do not see the manual you require, you can contact our handpiece customer support at 800.841.4522 ext. 4676. If you found this article helpful, give it a Thumbs Up below. If you have any suggestions on how we can improve this article please send your comments to Support@BrasselerUSA.com. <p>You can find most of our handpiece operation manuals on our <a href="http://brasselerusadental.com/education-resource/operation-manuals/">Operation Manuals</a> page.</p><p>If you do not see the manual you require, you can contact our handpiece customer support at 800.841.4522 ext. 4676.</p><p><br></p>If you found this article helpful, give it a<span> </span><u>T</u><u>humbs Up</u><span> </span>below. If you have any suggestions on how we can improve this article please send your comments to<span> </span><a href="mailto:Support@BrasselerUSA.com">Support@BrasselerUSA.com</a>. 13000005970 332 13000026919 2017-04-25T11:34:27-04:00 5007207875 3 2 1 0 Handpiece Operation Manuals 2017-02-21T09:12:13-05:00 5007207875 1 2017-02-21T09:02:43-05:00 2 2 Proper lubrication and sterilization is essential to maintaining and extending the life of your handpiece. You will find instructions for those processes on our most popular handpieces below. We also have an online collection of our Handpiece Operation Manuals that also cover proper use, lubrication and sterilization. Brasseler USA recommends using PanaSpray to manually lubricate or using the iCare lubrication system to lubricate more than one handpiece at a time. If you have any questions or concerns please contact our Handpiece Specialists at 1-800-841-4522 x4676 or by email to repairs@brasselerusa.com. If you found this article helpful, give it a Thumbs Up below. If you have any suggestions on how we can improve this article please send your comments to Support@BrasselerUSA.com. <p>Proper lubrication and sterilization is essential to maintaining and extending the life of your handpiece. You will find instructions for those processes on our most popular handpieces below.</p><p>We also have an online collection of our Handpiece <a href="http://brasselerusadental.com/education-resource/operation-manuals/">Operation Manuals</a> that also cover proper use, lubrication and sterilization.</p><p><br></p><p>Brasseler USA recommends using PanaSpray to manually lubricate or using the iCare lubrication system to lubricate more than one handpiece at a time.</p><p><br></p><p>If you have any questions or concerns please contact our Handpiece Specialists at 1-800-841-4522 x4676 or by email to<span> </span><a href="mailto:repairs@brasselerusa.com">repairs@brasselerusa.com</a>.</p><p><br></p>If you found this article helpful, give it a<span> </span><u>T</u><u>humbs Up</u><span> </span>below. If you have any suggestions on how we can improve this article please send your comments to<span> </span><a href="mailto:Support@BrasselerUSA.com">Support@BrasselerUSA.com</a>. 13000005970 542 13000027737 2017-04-19T09:51:02-04:00 5007207875 4 2 2 2 Handpiece Lubrication 2017-02-21T09:12:13-05:00 5007207875