Brasseler is committed to your satisfaction, and guarantees our products against manufacturing or workmanship defect. Contact our Customer Support Department at 1-800-841-4522 in US or 1-800-363-3838 in Canada to arrange for repair or replacement of defective product. Product exchange or return of unused rotary and consumable products in original packaging can also be made via our Customer Support Department within 90 days of invoice date.
Returns and exchanges may be subject to a return evaluation and compliance review charge. Special orders, custom products, and closeout items are not eligible for return or exchange. In order to ensure accuracy and expedite the return process we ask that you include the following information:
- Return Material Authorization (RMA) number obtained from the Customer Support Department
- A copy of the Original Invoice or the Original Invoice Number
- Your customer name, address, and account number
- Packing list of the items you are returning
- Detailed description of the reason for your return
For your convenience, please use the Brasseler pre-paid shipping label we will be glad to provide you for returning product to us.
Please note that only rotary and other consumable products invoiced within the previous 90 days are eligible for exchange or return. A minimum return evaluation and compliance review charge, of no greater than 10% will be assessed for returned products.